We are a cheerful brand and do everything with a big dose of happiness! However, it is always possible that something does not quite go as planned. We encourage you to first report complaints to us by e-mail to or to contact us via our contact page. If this does not lead to a solution, it is possible to register for dispute mediation with Stichting Webwinkel via

From 15 February 2016, it will also be possible for Consumers in the EU to file complaints via the ODR platform of the European Commission. You can find this ODR platform at If your complaint is not already being dealt with elsewhere, you are free to register your complaint via the European Union platform.